Why this Masterclass exists
Hands up if your organisation has an Employee Lifecycle? No? How about defined Employee Journey Maps?
Most organisations obsess over the Customer Experience but the single best way to offer an effective CX is to have an effective EX.
Who is this Masterclass for?
People working in HR/People & Culture who are interested in learning how to boost productivity and reduce unwanted turnover and sickness.
It covers:
Practical advice and tools that will enable you to achieve buy-in from your leadership team and ways to quantify the ROI of EX
How to find your competitive edge by focussing on what employees really want
Ways in which to step into the shoes of your employees and understand how they're feeling at key moments on the Employee Lifecycle
Gaining an understanding of the kinds of people you want in certain job roles – which will help you to recruit the right people
Creating those all-important Moments that Matter to surprise and delight your employees - which should boost retention efforts
Uncovering areas for improvement
And more...
What you'll walk away with
Attendees will gain hands-on experience in using:
The EXO ROI Calculator
Employee Lifecycle Template
Journey Mapping Template
Employee Archetype Template
Empathy Map Template
Stop, Start, Continue, Change Template
... and attendees will be able to take a mojo map for themselves to understand their motivations
How the day works
This is a practical, hands-on day. Expect to swiftly begin to get to grips with the EXO Toolkit, which you can then use back at your workplace.
Costs
This one-day course can either be delivered in-person or online.
Prices depend on the number of delegates and the location - but start from 450 KWD for the one-day Masterclass.